Solution Delivery and Support Engineer (Direct Hire Role)
Camarillo, CA Onsite or in LA Metro area, 50 - 100 mile radius of Camarillo
$102K - $134K with a 7% annual bonus- Must be STRONG in IP Networking and networking in live broadcast
- Must have Linux
- Python or other scripting language
We are looking for a talented and experienced Support and Solution Delivery Engineer to join our Networked Live Customer Success team. Our mission is to deliver exceptional products and solutions that meet our customers' needs, ensuring their success and satisfaction. we prioritize innovation, excellence, and a customer-centric approach.
The Support and Solution Delivery Engineer plays a critical role in both pre-sales and post-sales activities, ensuring that customers receive comprehensive technical support and seamless integration of Networked Live products. This position involves close collaboration with the sales team to identify customer needs and provide tailored solutions, as well as ongoing technical support and project management to ensure successful deployment and operation of our products.
This technically challenging role is based in our Camarillo, CA office and will primarily involve working with international teams and supporting customers across the USA and Canada.
Key Responsibilities:
- Pre-Sales Support:
- Work with the sales team to understand customer requirements and design solutions that leverage Networked Live products.
- Conduct technical demonstrations and proof-of-concept activities to showcase product capabilities.
- Assist in creating technical proposals, tender responses, and solution architecture documentation.
- Provide expert advice during customer meetings and discussions to address technical queries.
- Solution Delivery:
- Oversee the end-to-end solution delivery process, from initial planning to final deployment.
- Coordinate with internal teams (e.g., R&D, Product Management) to ensure solutions meet customer requirements.
- Develop and maintain project plans, schedules, and documentation to ensure clarity and transparency.
- Ensure all delivered solutions adhere to industry standards and best practices.
- Post-Sales Support:
- Serve as the primary technical point of contact for customers post-sales, providing support for deployment, configuration, and troubleshooting of products.
- Manage and deliver solution implementation projects, ensuring timely and successful deployment.
- Provide on-site and remote support to diagnose and resolve technical issues.
- Conduct customer training sessions to ensure effective use of Networked Live products and solutions.
- Document support cases, technical issues, and resolutions thoroughly.
- Customer Success:
- Maintain high levels of customer satisfaction through proactive communication and problem resolution.
- Monitor customer environments to anticipate potential issues and provide preemptive solutions.
- Advocate for customers within the company to ensure their needs are addressed and they receive the best possible support.
Minimum Qualifications:
- Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
- 3+ years of experience in a technical support, solution delivery, or systems engineering role, preferably in the media transport or broadcast infrastructure industry.
- Strong knowledge of IP networking
- Experience with shell scripting (e.g., Python) for data migration and bulk data import
- Practical experience of troubleshooting in a Linux environment (Red Hat, CentOS).
- Experience with virtualization/containerization technologies (Hypervisors, VMware, Docker).
- Proven project management skills with experience in delivering complex technical solutions.
- Excellent troubleshooting and problem-solving abilities.
- Strong communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Willingness to travel as needed for customer support and project delivery.
Preferred Qualifications:
- Broadcast technologies, and media transport protocols.
- Practical experience of working with broadcast IP technologies (SMPTE ST 2022, SMPTE ST 2110, NMOS, AES67).
- Familiarity with REST-based interfaces is a plus.
- Experience with Nevion products, IP-based products, or similar technologies is a strong plus.
Who You Are
- Customer-focused with a passion for delivering exceptional service and solutions.
- Proactive, self-motivated, and able to manage multiple tasks and projects simultaneously.
- Collaborative team player with excellent interpersonal skills.
- Detail-oriented with strong organizational and documentation abilities.
What We Offer
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic, innovative, and supportive work environment.
- The chance to work with cutting-edge technology and leading industry professionals.
In addition to a competitive base salary this position is also eligible for a bonus, and a comprehensive benefits package including healthcare benefits (medical, dental, and vision), paid medical leave after three months of employment, a 401k plan with matching company contributions, vacation time, education assistance, student loan assistance program, eighty hours of paid sick leave time annually, and up to twelve weeks paid parental leave after six months of employment.
Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit
https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
